Christine Hepburn Chapter 4 summary:

Exceptional Customer Service, Better Bottom Line

• Have you ever felt frustrated by the service you have experienced?
• Have you wondered why some businesses thrive, retain their best staff and have their clients or customers queuing for more?
• Have you considered how your own service is perceived by your clients or customers?
• Have you ever thought what the actual cost to a business is for poor, indifferent, or even good service?

Exceptional Customer Service, Better Bottom Line will explain these - and much more - in addition to highlighting what the silent killer to your business can be.

Please accept my invitation to read this chapter, where I also offer solid strategies to help you create the defining edge in your business.

Creating exceptional customer experiences will:

• Ensure your business remains competitive
• Gain the most from and help retain your best staff
• Reduce workplace stress
• Empower your staff with the skills to create world-class memorable customer experiences
• Build a reputation that will market your business for you
• Create a strong desire in people for your service or product
• Boost the bottom line of your business

I have thoroughly enjoyed writing the chapter for our book 'Training Works', and sincerely hope that not only will you enjoy reading it, you will gain valuable skills to implement in your business.

'One customer, well taken care of, could be more valuable than $10,000 worth of advertising' (Jim Rohn).

Special Offer to Readers:

When booking a full day Exceptional Customer Experience training session with The Defining Edge Training and Development from this chapter, we will also provide one half day workshop on Professional Telephone Technique for the same delegates – free of charge. Value $1800.

Please quote TDETW2010 to receive your bonus training session. The free workshop must be run consecutively with the full day session.