Chapter
|
Chapter Title
|
Author
|
| Chapter 1 |
Compelling Leadership, Better Bottom Line |
Francine Bishop |
| Chapter 2 |
Outstanding Teams, Better Bottom Line |
Joanne Coleman |
| Chapter 3 |
Better Communication, better bottom Line |
Narelle Kelvin and Jo Kelvin - Platz |
| Chapter 4 |
Exceptional Customer Service, Better Bottom Line |
Christine Hepburn |
| Chapter 5 |
Managing Complaints Better, Better Bottom Line |
Janene Forlong |
| Chapter 6 |
Better Time Management, Better Bottom Line |
Rachel Barnes |
| Chapter 7 |
Smarter Sales, Better Bottom Line |
Troy Quaife |
| Chapter 8 |
More Empowered Negotiation, Better Bottom Line |
Andrea Nyeboer |
| Chapter 9 |
Better Business Etiquette, Better Bottom Line |
Margy Reeler |
| Chapter 10 |
Impressive Image, Better Bottom Line |
Lynda Mason |
| Chapter 11 |
Less Stress, Better Bottom Line |
Elizabeth Nicholson |