Author
|
Chapter
|
Chapter Title
|
| Francine Bishop |
Chapter 1 |
Compelling Leadership, Better Bottom Line |
| Joanne Coleman |
Chapter 2 |
Outstanding Teams, Better Bottom Line |
| Narelle Kelvin and Jo Kelvin - Platz |
Chapter 3 |
Better Communication, better bottom Line |
| Christine Hepburn |
Chapter 4 |
Exceptional Customer Service, Better Bottom Line |
| Janene Forlong |
Chapter 5 |
Managing Complaints Better, Better Bottom Line |
| Rachel Barnes |
Chapter 6 |
Better Time Management, Better Bottom Line |
| Troy Quaife |
Chapter 7 |
Smarter Sales, Better Bottom Line |
| Andrea Nyeboer |
Chapter 8 |
More Empowered Negotiation, Better Bottom Line |
| Margy Reeler |
Chapter 9 |
Better Business Etiquette, Better Bottom Line |
| Lynda Mason |
Chapter 10 |
Impressive Image, Better Bottom Line |
| Elizabeth Nicholson |
Chapter 11 |
Less Stress, Better Bottom Line |